Privacy Policy

Updated on 1st of January, 2024

Heylows ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how Heylows collects, uses, and discloses your personal information.

This Privacy Policy applies to our website,, and its associated subdomains (collectively, our “Service”) alongside our application, Heylows. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

1. Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

Cookie: a small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.

Company: when this Policy mentions "Company," "we," "us," or "our," it refers to Heylows, which is responsible for your information under this Privacy Policy.

Customer refers to the company, organization, or person that signs up to use the Heylows Service to manage relationships with consumers or service users.

Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Heylows and use the services.

Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Service refers to the Service provided by Heylows as described in the relative terms (if available) and on this platform.

Third-party Service refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

Website: Heylows’ site, which can be accessed via this URL: 

You: a person or entity registered with Heylows to use the Services.

2. What Information Do We Collect?

We collect information from you when you visit our website, register on our site, subscribe to our newsletter, respond to a survey, or fill out a form.

Phone Numbers

Email Addresses


3. How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)

To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service (your information helps us to respond to your customer service requests and support needs more effectively)

To administer a contest, promotion, survey, or other site feature

To send periodic emails

4. How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in these email lists anytime by clicking the opt-out link or other unsubscribe options in the email. We only send emails to people who have authorized us to contact them directly or through a third party. We do not send unsolicited commercial emails because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook and Google, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used to send you information and updates about your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

5. How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide Heylows to you and fulfill the purposes described in this Policy. This is also the case for anyone we share your information and who carries out services on our behalf. When we no longer need to use your information and no longer need to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or depersonalize it so that we can't identify you.

6. How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to Heylows or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

7. Your Consent

By using our site, registering an account, or making a purchase, you consent to this Privacy Policy.

8. Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to websites not operated or controlled by Heylows. We are not responsible for the content, accuracy, or opinions expressed on such websites, which are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that our Privacy Policy is no longer in effect when you use a link from the Services to another website. Your browsing and interaction on any other website, including those with a link on our platform, is subject to that website's rules and policies. Third parties may use their cookies or other methods to collect your information.

9. Cookies

Heylows uses "Cookies" to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the content that you see on our website. Most web browsers can be set to turn off the use of Cookies. However, if you turn off Cookies, you may need help accessing functionality on our website correctly. We never place Personally Identifiable Information in Cookies.

10. Remarketing Services

We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) serves ads across the internet to people who have already visited your website. It allows your company to seem like they're "following" people around the internet by serving ads on the websites and platforms they use most.

11. Payment Details

For any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.

12. Kids' Privacy

We do not address anyone under 13 and do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. We may become aware that we have collected Personal Data from anyone under 13 without verification of parental consent. In that case, we will remove that information from our servers.

13. Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page and update the Privacy Policy modification date below.

14. Third-Party Services

We may display, include, or make available third-party content (including data, information, applications, and other products and services) or provide links to third-party websites or services ("Third-Party Services").

You acknowledge and agree that Heylows shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Heylows does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-party services and links are provided solely for your convenience. You can access and use them entirely at your own risk and subject to such third parties' terms and conditions.

15. Information about the General Data Protection Regulation (GDPR)

We may collect and use your information if you are from the European Economic Area (EEA). In this section of our Privacy Policy, we will explain exactly how and why this data is collected and how we maintain this data under protection from being replicated or used incorrectly.

16. What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how companies protect EU residents' data and enhances the control EU residents have over their data.

The GDPR is relevant to any globally operating company, not just EU-based businesses and EU residents. Our customers' data is important regardless of location, so we have implemented GDPR controls as our baseline standard for all our operations worldwide.

17. What is personal data?

Any data that relates to an identifiable individual. GDPR covers a broad spectrum of information that could be used independently or combined with other information to identify a person. Personal data extends beyond a person's name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

The Data Protection Principles include requirements such as:

Personal data collected must be processed fairly, legally, and transparently and only used in a way that a person would reasonably expect.

Personal data should only be collected and used for a specific purpose. Organizations must specify why they need the personal data when they collect it.

Personal data should be held no longer than necessary to fulfill its purpose.

People covered by the GDPR have the right to access their data. They can also request a copy of their data to be updated, deleted, restricted, or moved to another organization.

18. California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose the categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

We must also communicate information about California residents' rights under California law. You may exercise the following rights:

Right to Know and Access. You may submit a verifiable request for information regarding the (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.

Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.

Right to Delete. You may submit a verifiable request to close your account, and we will delete the personal information that we have collected about you.

Request that a business sell a consumer's data, not sell the consumer's data.

We do not sell our users' personal information.

For more information about these rights, please get in touch with us.

We have one month to respond to your request. Please get in touch with us if you would like to exercise any of these rights.

Contact Us

Don't hesitate to contact us if you have any questions via email: 

Or via our online form: